Frequently Asked Questions

We provide airport transfers, corporate travel, wedding cars, event transfers, hotel transfers, private hourly chauffeurs, winery tours, racing carnival, cruise and ski transfers across Melbourne and Victoria.

Yes. We run around the clock for early flights, late arrivals and last-minute bookings, and our team answers the phone at any hour.

Book online in under two minutes for an instant fixed price, or call our team 24/7 and we will arrange everything for you.

One-way transfers get an instant fixed price based on distance, time and vehicle, including tolls and airport fees. Hourly hire, tours and events are quoted upfront. There is never surge pricing.

Absolutely. Add your guest’s name, mobile and flight number – we’ll meet them inside the terminal and text them the chauffeur’s details on approach.

You choose the class when booking – First Class, Business Class or Business Van / SUV. The class is guaranteed; the exact model and colour may vary. Add a note if you have a preference and we will do our best.

Save a card securely when you book (charged once your booking is confirmed), or choose Pay Later and pay online before your trip. Corporate and hotel accounts can be invoiced monthly.

Standard transfers can be cancelled free of charge up to 24 hours before pick-up. Manage your booking online or contact our team.

We offer three classes. First Class: Mercedes-Benz S-Class, BMW 7 Series, Audi A8, Jaguar XJ or Bentley. Business Class: Mercedes-Benz E-Class, BMW 5 Series, Audi A6 or Jaguar XF. Business Van / SUV: Mercedes-Benz V-Class, GLS or GLE, BMW X7 or X5, or Audi Q7.

Yes. Every chauffeur is commercially licensed, accredited, police-checked and trained in safe, smooth driving and professional service.

Yes. Australian-standard baby capsules, child seats and boosters are available on request – add them when you book.

Your chauffeur tracks your flight, waits inside the arrivals hall with a name board, helps with your luggage and walks you to the car.

We follow every flight live and adjust your pick-up to your actual landing time automatically – with no extra waiting charge.

60 minutes after landing for international flights and 30 minutes for domestic flights. For other pick-ups, 15 minutes is included.

Melbourne Airport (Tullamarine), Avalon, Essendon Fields and Moorabbin airports.

Yes. We plan cars for the bridal party, family and guests around your run sheet, with ribbons and red-carpet service included.

Yes. Businesses get monthly invoicing, a dedicated contact and the ability to book for staff and guests.

Yes. Hotel partners get an online portal where the front desk books rides, follows each trip and pays monthly on account.